Obtenemos estrictamente todos nuestros productos de distribuidores y minoristas autorizados. Además, contratamos a una empresa profesional de autenticación externa para autenticar estos productos antes de comprarlos; esta empresa cuenta con más de una década de experiencia autenticando productos de nuestras marcas. También contamos con un equipo interno de autenticación y control de calidad que realiza una inspección secundaria exhaustiva antes de enviar cualquier producto.

Todos los productos vienen con el embalaje original de la marca.

We do not publish their names.

We engage brand-specific Japanese authenticators, each with decades of experience in the luxury fashion industry. We keep both our Partners and our authenticators confidential: many businesses in this industry compete over the same stock, and disclosing these contacts would benefit competitors. Our customer care team gives the same answer if you write and ask.

What we can tell you is exactly what happens to your piece and who does what — see our Authenticity Guarantee page.

Contamos con relaciones directas y de larga trayectoria con múltiples minoristas globales y distribuidores autorizados (muchos de ellos en Japón). También importamos al por mayor a precios con descuento que los consumidores comunes simplemente no pueden obtener.

Kinship is a marketplace, and we list pieces from across a network of established luxury retail Partners, primarily in Japan.

No single boutique carries every size, and stock does not run out everywhere at the same time. A size that has gone at one retailer is often still on the shelf at another. Drawing on many established retailers rather than one is why a piece that is sold out in your own market may be still available here.

There is a trade-off, and it is the reason our delivery estimate is 5–10 business days rather than next day. Some pieces — usually the harder-to-find ones — are secured from a Partner after you place your order, then verified by an independent third-party specialist and checked by our own quality-control team at our Hong Kong inspection hub before dispatch.

You are never locked in while that happens. You can cancel any unshipped order at any time for a full refund.

Si algo que te gusta está agotado, contáctanos por correo electrónico en contact@kinship.jp o completa el formulario de contacto en nuestra página Contáctanos. Te añadiremos personalmente a la lista de espera del artículo que te interesa y nos pondremos en contacto contigo en cuanto vuelva a estar disponible.

Every order arrives brand new, in the brand’s original packaging - including the brand box and dust bag where the brand provides them - with the original brand tags and labels attached.

Please note we do not include store receipts, purchase invoices, or paper certificates. Our checks stand behind your piece instead: an independent third-party specialist verifies it, and our own quality-control team inspects it at our Hong Kong inspection hub before it is dispatched to you.