Transacciones directas con DISTRIBUIDORES OFICIALES

Adquirimos todo nuestro inventario de distribuidores oficiales en Japón, Hong Kong, Singapur, Corea del Sur, Shanghái y Taiwán.

Gracias a nuestra relación de larga duración con distribuidores oficiales, podemos comprar al por mayor con tarifas con descuento y obtener artículos difíciles de conseguir para un cliente habitual.

Dado que nuestros artículos se importan directamente de tiendas minoristas oficiales, no tiene que preocuparse por imitaciones ni productos de segunda mano, y puede usarlos con confianza.

Inspección de calidad completa

Contratamos a una empresa profesional de autenticación externa para autenticar estos productos antes de comprarlos; esta empresa cuenta con más de una década de experiencia autenticando productos de nuestras marcas.

También contamos con un equipo interno de autenticación y control de calidad que realiza una inspección secundaria exhaustiva antes de enviarle cualquier producto, para asegurarnos de que esté en perfectas condiciones y completamente nuevo.

Which Company Authenticates Your Items?

We do not publish their names.

We engage brand-specific Japanese authenticators. Each has decades of experience in the luxury fashion industry.

We keep both our Partners and our authenticators confidential. Our Partner Network is our company’s proprietary asset, and many businesses in this industry compete over the same stock. Disclosing these contacts would benefit competitors and undermine our ability to operate.

Embalaje oficial de BRAND

Todos los pedidos incluyen el embalaje y las etiquetas originales de la marca.

What Is the Authenticity Guarantee, and What Happens if I Have a Concern?

Every purchase is backed by our Authenticity Guarantee.

We treat a counterfeit claim extremely seriously. It is a claim against the Partner who supplied the piece as much as against the piece itself, and we investigate it on that basis.

If you have a concern about something you have received, write to contact@kinship.jp with your order number and tell us what you have noticed. We will ask you for:

  • Clear photographs of the piece, its labels, stamps or serial markings, and the original packaging
  • Anything in writing from whoever examined it
  • The piece itself, returned to us so our team can examine it directly. We supply the return label, so you do not pay return shipping.

Our authentication team reviews the case as a priority and comes back to you within two business days.

Where a claim is verified, we investigate the Partner who supplied the piece and remove them from our Partner Network. You are not left out of pocket for a piece that is not as described.