與官方零售商直接交易

我們所有的庫存皆購自日本、香港、新加坡、南韓、上海及台灣的官方零售商。

憑藉與官方零售商長期建立的合作關係，我們能以優惠價格大量採購，並取得一般顧客難以找到的商品。

由於我們的商品皆直接從官方零售店進口，您不必擔心仿冒品或二手商品，可以放心使用。

全面品質檢驗

我們委託專業的第三方鑑定公司，在購買這些商品前進行真偽鑑定——該公司為我們的品牌商品提供鑑定服務已有十多年經驗。

我們也擁有內部鑑定與品質控管團隊，在任何商品寄送給您之前進行徹底的二次檢查，確保您的商品保持完美的全新狀態。

Which Company Authenticates Your Items?

We do not publish their names.

We engage brand-specific Japanese authenticators. Each has decades of experience in the luxury fashion industry.

We keep both our Partners and our authenticators confidential. Our Partner Network is our company’s proprietary asset, and many businesses in this industry compete over the same stock. Disclosing these contacts would benefit competitors and undermine our ability to operate.

官方 BRAND 包裝

所有訂單均附有原品牌的包裝和標籤。

What Is the Authenticity Guarantee, and What Happens if I Have a Concern?

Every purchase is backed by our Authenticity Guarantee.

We treat a counterfeit claim extremely seriously. It is a claim against the Partner who supplied the piece as much as against the piece itself, and we investigate it on that basis.

If you have a concern about something you have received, write to contact@kinship.jp with your order number and tell us what you have noticed. We will ask you for:

  • Clear photographs of the piece, its labels, stamps or serial markings, and the original packaging
  • Anything in writing from whoever examined it
  • The piece itself, returned to us so our team can examine it directly. We supply the return label, so you do not pay return shipping.

Our authentication team reviews the case as a priority and comes back to you within two business days.

Where a claim is verified, we investigate the Partner who supplied the piece and remove them from our Partner Network. You are not left out of pocket for a piece that is not as described.