与官方零售商直接交易

我们的所有商品均从日本、中国香港、新加坡、韩国、上海和中国台湾的官方零售商处采购。

得益于我们与官方零售商的长期合作关系，我们可以以优惠价格批量采购，并获得普通顾客难以购买的商品。

由于我们的商品均直接从官方零售店进口，您无需担心仿品或二手商品，可以放心使用。

全面质量检验

我们会在购买这些商品前，聘请专业的第三方鉴定公司进行鉴定——该公司拥有超过十年的品牌商品鉴定经验。

此外，我们还设有内部鉴定和质量控制团队，在任何产品发货给您之前进行全面的二次检查，以确保您的产品处于完美的全新状态。

Which Company Authenticates Your Items?

We do not publish their names.

We engage brand-specific Japanese authenticators. Each has decades of experience in the luxury fashion industry.

We keep both our Partners and our authenticators confidential. Our Partner Network is our company’s proprietary asset, and many businesses in this industry compete over the same stock. Disclosing these contacts would benefit competitors and undermine our ability to operate.

官方 BRAND 包装

所有订单均附带品牌原装包装和标签。

What Is the Authenticity Guarantee, and What Happens if I Have a Concern?

Every purchase is backed by our Authenticity Guarantee.

We treat a counterfeit claim extremely seriously. It is a claim against the Partner who supplied the piece as much as against the piece itself, and we investigate it on that basis.

If you have a concern about something you have received, write to contact@kinship.jp with your order number and tell us what you have noticed. We will ask you for:

  • Clear photographs of the piece, its labels, stamps or serial markings, and the original packaging
  • Anything in writing from whoever examined it
  • The piece itself, returned to us so our team can examine it directly. We supply the return label, so you do not pay return shipping.

Our authentication team reviews the case as a priority and comes back to you within two business days.

Where a claim is verified, we investigate the Partner who supplied the piece and remove them from our Partner Network. You are not left out of pocket for a piece that is not as described.